WhatsApp: +216 22 205 450
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العربية Introduction
At 3A Rent Car, we are committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and safeguard your information when you visit our website, make a booking or use our car rental services in Tunisia.
By using our website or services, you consent to the practices described in this policy. We encourage you to read it carefully and contact us if you have any questions.
Last updated: 25 March 2026
Data We Collect
We collect only the data necessary to provide our car rental services and improve your experience. This includes:
- Personal Information: Name, date of birth, nationality, postal address, email address and phone number provided when booking or creating an account.
- Identification Documents: Driving licence number and passport or ID card details, required by Tunisian law for vehicle rental.
- Payment Data: Credit/debit card details or bank transfer references processed securely at the time of payment.
- Booking Information: Rental dates, pick-up and drop-off locations, vehicle preferences and any special requests.
- Technical Data: IP address, browser type, operating system, referring pages and browsing behaviour collected automatically when you visit our website.
How We Use Your Data
Your personal data is used for the following purposes:
- Processing Bookings: To confirm and manage your car rental reservation, prepare your vehicle and handle payments.
- Communication: To send booking confirmations, reminders, invoices and respond to your enquiries.
- Service Improvement: To analyse usage patterns and improve our website, fleet and customer experience.
- Legal Compliance: To fulfil our legal obligations under Tunisian law, including vehicle rental regulations and tax requirements.
- Marketing: With your explicit consent, to send promotional offers and news about 3A Rent Car services. You can opt out at any time.
Data Sharing
We never sell your personal data. Your information is shared only in the following limited circumstances:
- Trusted Partners: Insurance providers and roadside assistance partners who need specific data to deliver services included in your rental.
- Legal Authorities: Government agencies, police or courts when required by Tunisian law or in response to a legal process.
- Technology Providers: Hosting services, payment processors and analytics tools that help us operate our website securely. These providers are contractually bound to protect your data.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
- Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS technology (HTTPS).
- Access Controls: Access to personal data is restricted to authorised employees who need it to perform their duties.
- Regular Audits: We conduct periodic security reviews and updates to our systems and processes.
- Secure Payment: Payment transactions are processed through PCI-DSS compliant payment gateways.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We recommend using strong passwords and keeping your account credentials confidential.
Your Rights
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Ask us to correct any inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal data, subject to our legal obligations.
- Right to Object: Object to the processing of your data for marketing purposes.
- Right to Portability: Request your data in a structured, machine-readable format for transfer to another provider.
To exercise any of these rights, contact us at contact@troisa.tn. We will respond to your request within 30 days.
Policy Updates
3A Rent Car reserves the right to update this privacy policy at any time. Changes take effect immediately upon publication on this page. We recommend checking this page regularly to stay informed about how we protect your data.
Significant changes will be communicated via email to customers with active bookings or accounts.
Contact Us
3A Rent Car — Trois A S.A.R.L
Rue Hassan Hosni Abdelwaheb, 8050 Hammamet, Tunisia
Phone: (+216) 22 20 54 50
Email: contact@troisa.tn
Website: www.3a-rentcar.com
For any questions about this privacy policy or your personal data, please do not hesitate to reach out to our team. We are available 7 days a week.