Frequently Asked Questions

To rent a car from 3A Rent Car, you'll need to present:

1. Your original driver's license (held for at least one year)
2. Your valid passport or identity card for identification
3. A credit card in the name of the main driver for the mandatory security deposit

No copies or temporary permits are accepted. Foreign visitors can use their national license, but we recommend having an International Driving Permit (IDP) as an additional document, especially if your license is not in Latin characters.

The minimum age to rent a car with 3A Rent Car is 21 years old. However, drivers under 25 may be subject to a young driver surcharge (typically 10-15 TND per day). Some premium vehicle categories may have higher age requirements. There is no maximum age limit as long as you have a valid license.

Foreign visitors can rent a car with their national driver's license. However, we recommend having an International Driving Permit (IDP) as an additional document, especially if your license is not in Latin characters. This can help avoid any issues at border crossings or with local authorities. An IDP is particularly useful if you plan to drive to remote areas or interact with local police.

Yes, you must have held your valid driver's license for at least one year to rent a vehicle from 3A Rent Car. This requirement applies to all drivers, including additional drivers listed on the rental agreement. This policy helps ensure all drivers have sufficient experience to handle our vehicles safely on Tunisian roads.

Yes, we require a security deposit which is blocked on your credit card at the time of rental. The deposit amount varies depending on the vehicle category:

• Economy cars: 150-250 TND
• Mid-size/SUVs: 250-400 TND
• Premium/Luxury vehicles: 400-500 TND

This is not a charge but a pre-authorization that is released upon safe return of the vehicle. The hold typically appears on your account within 1-3 business days but may take up to 7-14 business days to fully clear, depending on your bank.

Our rental rates include basic liability insurance and Collision Damage Waiver (CDW) with a deductible (typically 300-600 TND depending on vehicle category). However, you can opt for additional insurance packages:

• Super CDW: Reduces deductible to 100-200 TND
• Zero Deductible: Eliminates deductible entirely
• Personal Belongings Insurance: Covers theft of items from the vehicle
• Extended Liability: Increases third-party liability coverage

These options are available at an additional cost during the booking process or at pickup.

We understand that travel plans can change. Here's our late return policy:

• Up to 1 hour late: No additional charge
• 1-3 hours late: Half-day charge (50% of daily rate)
• More than 3 hours late: Full-day charge

We recommend contacting us in advance if you anticipate being late to discuss options. For significant delays, we may be able to arrange an extension at a reduced rate rather than treating it as a new rental.

No, vehicles rented from 3A Rent Car are strictly for use within Tunisia's borders. Driving into neighboring countries (Algeria, Libya) is not permitted and will void your insurance coverage. If you need cross-border travel, please contact us for special arrangements which may be possible with additional insurance and documentation.

Our vehicles are provided with a full tank of fuel and must be returned with a full tank. If you return the car with less fuel:

• You will be charged for refueling at our standard rate (typically 10-15% higher than market prices)
• A service fee of 10-20 TND may apply

We recommend refueling at major gas stations before returning the vehicle. Most stations accept credit cards, but having some cash TND is useful for smaller stations. The fuel type (diesel or gasoline) is clearly marked on the dashboard.

Yes, you can add an additional driver to your rental agreement. Additional drivers must meet the same requirements as the main driver (valid license held for at least one year). Adding an additional driver is completely free of charge with 3A Rent Car. Simply present their documents at pickup, and they'll be added to the rental agreement.

Yes, you can extend your rental period during the rental by contacting our office. Extensions are subject to vehicle availability and may require additional payment for the extra days. It's best to arrange extensions in advance to ensure availability and avoid any issues at the original return time. Simply call our 24/7 hotline (+216 22 205 450) to arrange an extension.

In case of an accident:

1. Ensure everyone's safety and call emergency services if needed (197 for police, 190 for ambulance)
2. Contact our 24/7 assistance hotline immediately: +216 22 205 450
3. Do not admit fault or sign any documents without our approval
4. Document the scene with photos from multiple angles
5. Exchange information with other parties involved
6. Do not leave the scene until police arrive

For breakdowns: Contact our roadside assistance immediately at +216 22 205 450. We provide 24/7 support and will arrange for repairs or vehicle replacement as needed. All our vehicles are regularly maintained, but Tunisia's varied terrain can occasionally cause issues.

You can modify or cancel your reservation by contacting us via:

• Phone: +216 22 205 450 (24/7 support)
• Email: contact@troisa.tn
• WhatsApp: +216 22 205 450

Our cancellation policy:

• More than 48 hours before pickup: Free cancellation with full refund
• 24-48 hours before pickup: 50% cancellation fee
• Less than 24 hours before pickup: No refund

Modifications to dates, vehicle type, or location are typically free if done in advance. Last-minute changes may incur a small administrative fee.

Yes, we provide child seats free of charge:

• Infant seats (0-15 months): Rear-facing car seats
• Toddler seats (15 months-4 years): Forward-facing car seats
• Booster seats (4-12 years): High-back booster seats

Please request them during booking or at least 24 hours in advance to ensure availability. While there is no additional cost for the seat itself, you may need to pay a small administrative fee (typically 5-10 TND per day) to cover cleaning and maintenance. All seats meet Tunisian safety standards.

Yes, we offer one-way rentals between our major locations including airports and city centers. Popular routes include:

• Tunis-Carthage Airport to Hammamet: 30-40 TND one-way fee
• Sousse to Monastir: 15-25 TND one-way fee
• Tunis to Djerba: 80-100 TND one-way fee
• Djerba to Hammamet: 70-90 TND one-way fee

There may be a one-way fee depending on the route, which will be clearly indicated during the booking process. One-way rentals must be arranged in advance and are subject to vehicle availability.

All our rental vehicles come with unlimited mileage at no extra cost. You can drive as much as needed during your rental period without worrying about additional charges for distance traveled. This is particularly useful for exploring Tunisia's diverse regions, from the Mediterranean coast to the Sahara desert.

We accept multiple payment methods:

• Credit cards: Visa and MasterCard (preferred method)
• Debit cards: May be accepted for payment in some cases
• Cash: TND or Euros accepted at pickup/return

Important: A credit card in the name of the main driver is mandatory for the security deposit. This is a requirement for all international car rental companies in Tunisia for insurance and security purposes. The deposit cannot be taken on a debit card or cash.

While you can use a debit card for the rental payment in some cases, a credit card in the name of the main driver is mandatory for the security deposit. This is a requirement for all international car rental companies in Tunisia for insurance and security purposes. Without a credit card, we cannot process the required deposit hold and therefore cannot complete the rental.

If you're traveling without a credit card, consider:

• Getting a temporary credit card from your bank
• Using a family member's or friend's credit card (they must be present at pickup)
• Using our chauffeur service instead of self-drive rental

In the rare event that your booked vehicle is not available:

1. We will provide a similar or higher category vehicle at no extra charge
2. If the alternative is not acceptable, we will provide a full refund
3. We will assist with booking a comparable vehicle from another agency if needed

We recommend confirming your booking 24-48 hours in advance to avoid any issues. During peak season (June-August, December-January), we recommend booking well in advance to ensure availability of your preferred vehicle category.

There are no hidden airport surcharges with 3A Rent Car. Our airport pickup service is included in the quoted price. However, some airports may charge a parking fee that is passed on to customers:

• Tunis-Carthage Airport (TUN): 10-15 TND parking fee
• Enfidha-Hammamet Airport (NBE): 5-10 TND parking fee
• Monastir Airport (MIR): 5-10 TND parking fee
• Djerba-Zarzis Airport (DJE): 5-10 TND parking fee

This will be clearly indicated during booking. Our airport service includes a personalized meet-and-greet with a representative holding your name in the arrivals hall, making it the fastest and most convenient way to get your rental car.

Yes, we offer delivery and collection services to hotels and private addresses in major cities for a small fee:

• Tunis/Gammarth/La Marsa: 15-25 TND
• Hammamet/Nabeul: 20-30 TND
• Sousse/Monastir: 25-35 TND
• Djerba: 30-40 TND

This service is free for pickups and returns at our agency locations. Please arrange this service during booking or at least 24 hours in advance. For remote locations, additional fees may apply. Delivery typically takes 30-60 minutes depending on traffic and distance.

Yes, we offer car rental with a professional driver service. Our rates vary depending on the duration and distance:

• Half-day (4 hours): Starting from 40 TND
• Full-day (8 hours): Starting from 70 TND
• Airport transfers: Starting from 30 TND per trip
• Multi-day tours: Custom pricing based on itinerary

Our drivers are experienced, licensed, and familiar with local routes and tourist destinations. This service is ideal for:

• Business travelers who need to work during transit
• Elderly visitors or those uncomfortable with local driving conditions
• Groups who prefer not to designate a driver
• Those who want to enjoy Tunisia's scenery without focusing on navigation

Chauffeur service can be booked online or by calling +216 22 205 450.