Car Rental Terms & Conditions

Clear, fair and transparent rental policies for your peace of mind in Tunisia

Why Choose 3A Rent Car?

At 3A Rent Car, we believe car rental in Tunisia should be simple, transparent and stress-free. Based in Hammamet, we serve the entire country with a commitment to quality that sets us apart.

  • Full Transparency — No hidden fees or surprise charges. The price you see is the price you pay.
  • Recent Fleet — Well-maintained, modern vehicles renewed regularly for your comfort and safety.
  • 24/7 Service — Our team is available around the clock for pick-ups, drop-offs and roadside assistance.

General Rental Conditions

3A Rent Car is committed to providing safe, reliable and well-maintained vehicles. Every car undergoes thorough inspection before each rental. Our conditions are designed to ensure your safety and satisfaction throughout your journey across Tunisia.

By confirming a reservation with 3A Rent Car, you accept the terms outlined on this page. We recommend reading them carefully before your trip.

Vehicle Usage

  • Minimum Age: Drivers must be at least 25 years old.
  • Driving Licence: A valid licence held for a minimum of 2 years is required. An international driving permit may be needed for non-Latin-script licences.
  • Authorised Zones: Vehicles may be driven throughout Tunisia. Cross-border travel is not permitted without prior written authorisation.
  • Sub-Rental Prohibited: The rented vehicle may not be sub-rented, lent or transferred to any person not named on the rental agreement.
  • Authorised Drivers: Only drivers listed on the rental contract may operate the vehicle.
  • Traffic Laws: The renter is responsible for obeying all Tunisian traffic regulations. Fines and penalties incurred during the rental period are the renter's responsibility.

Insurance & Guarantees

Your safety and peace of mind are our priority. Every 3A Rent Car rental includes:

  • 24/7 Roadside Assistance — Mechanical breakdown? Flat tyre? We are one call away, any time of day or night.
  • Replacement Vehicle — In the event of a mechanical breakdown, we provide a replacement car at no extra cost.
  • Unlimited Mileage — Drive as far as you like across Tunisia with no kilometre restrictions.
  • Basic Liability Insurance — Third-party civil liability coverage is included with every rental.

Optional Full Coverage (CDW): For maximum protection, add our Collision Damage Waiver with zero excess. This eliminates your financial liability in case of damage or theft. Ask about this option when you book.

Modifications & Cancellations

  • Free Modification: You may modify your booking (dates, pick-up location, vehicle) free of charge up to 24 hours before the scheduled pick-up time.
  • Free Cancellation: Cancel your reservation at no cost up to 24 hours before pick-up. Cancellations within 24 hours of pick-up may incur a fee.
  • No-Show: If you do not collect the vehicle and do not contact us, a cancellation fee may apply.

Rental Extension

Need the car for longer than planned? No problem. Simply contact us at least 24 hours before your scheduled return date. We will check vehicle availability and offer you the best possible rate for the extension period.

Contact us by phone at +216 22 205 450 or by email at contact@troisa.tn.

Fuel Policy

Our fuel policy is straightforward: return the vehicle with the same fuel level as when you collected it. The fuel level is recorded on your rental agreement at the start of the rental. If the car is returned with less fuel, the difference will be charged at the current pump price plus a refuelling service fee.

Damage & Liability

A vehicle condition report is completed at pick-up and return. Any new damage identified at return that is not recorded on the pick-up report will be charged to the renter. We recommend inspecting the vehicle carefully and reporting any existing damage before departure.

In case of an accident, contact our emergency line immediately at +216 22 205 450. You must also file a police report and provide us with a copy within 24 hours.

Need Help?

Our team is here to assist you before, during and after your rental.

Email: contact@troisa.tn

Emergency 24/7: +216 22 205 450

WhatsApp: (+216) 22 20 54 50

You can also visit our contact page to send us a message.

Frequently Asked Questions

What is the minimum age to rent a car in Tunisia with 3A Rent Car? +

The minimum age to rent a car with 3A Rent Car is 25 years old. You must also hold a valid driving licence for at least 2 years. An international driving permit may be required for non-Latin-script licences.

Can I cancel my car rental booking for free? +

Yes. You can cancel your reservation free of charge up to 24 hours before the scheduled pick-up time. Cancellations made less than 24 hours before pick-up may be subject to a fee. Contact us at contact@troisa.tn to cancel.

What insurance is included with 3A Rent Car? +

Every rental includes basic civil liability insurance, 24/7 roadside assistance and a replacement vehicle in case of breakdown. Optional full coverage (CDW with zero excess) is available for added peace of mind.

What is the fuel policy at 3A Rent Car? +

Our fuel policy is simple: return the car with the same fuel level as when you picked it up. The fuel level is noted on your rental agreement at pick-up. No hidden fuel surcharges apply.

How do I extend my car rental period? +

To extend your rental, contact us at least 24 hours before the scheduled return date. Call +216 22 205 450 or email contact@troisa.tn. We will offer you the best available rate for the extension period.

Ready to Hit the Road?

Browse our fleet of well-maintained vehicles and book your car rental in Tunisia today.

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